Privacy Policy of Golden Aura Cars

This Website collects some Personal Data from its Users.

Owner and Data Controller Golden Aura Cars

Owner contact email: info@goldenauracars.co.uk

Types of Data Collected

Among the types of Personal Data that this Website and its apps collect, either directly or through third parties, are: Cookies, Usage Data, email addresses, and phone numbers.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this Privacy Policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.

Unless otherwise specified, all Data requested by this Website is mandatory. Failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to provide this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies—or other tracking tools—by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published, or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and Place of Processing the Data

Methods of Processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and methods strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, who are involved with the operation of this Website (administration, sales, marketing, legal, system administration), or to external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, and communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal Basis of Processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes.

• Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof.

• Processing is necessary for compliance with a legal obligation to which the Owner is subject.

• Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner.

• Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or by inquiring with the Owner using the information provided in the contact section.

Retention Time

Personal Data shall be processed and stored for as long as required by the purpose for which it was collected.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such a contract has been fully performed.

• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

The Purposes of Processing

Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Interaction with live chat platforms, Interaction with external social networks and platforms, User database management, and Managing contacts and sending messages.

Users can find further detailed information about these purposes and about the specific Personal Data used for each purpose in the respective sections of this document.

The Rights of Users

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to:

• Withdraw their consent at any time.

• Object to processing of their Data.

• Access their Data to learn if it’s being processed, obtain disclosure, and get a copy.

• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

• Restrict the processing of their Data.

• Have their Personal Data deleted or otherwise removed.

• Receive their Data and have it transferred to another controller.

• Lodge a complaint before their competent data protection authority.

Location Information

When you use our app, you’ll see a request to share your location information, which includes data collected via device GPS and Wi-Fi signals. We use your device’s GPS for the most accurate location and, if the GPS signal is low, we use Wi-Fi signals. The app asks you to turn on location services “Allow only while using the app” for the best service. We use location data to assign the nearest bookings to your location, find drivers near you, and help them navigate to your pickup spot. We fetch the device’s location when the app is in both the foreground and background, but only when you are logged in.

You can always manage your location settings in your device’s preferences.

Details about the Right to Object to Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

How to Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as soon as possible and always within one month.

Legal Action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Changes to This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or by sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Contact Details Please contact us if you have any questions. You can also contact us through the contact form available on our website.